FAQ

  • What services does Cosmo Social offer?

    We offer comprehensive marketing services including social media management, blog writing, email marketing, and e-commerce management. We also provide add-on services such as on-site content creation, TikTok management, rebranding, marketing strategy development, and website design on Squarespace.

  • How do I get started with Cosmo Social?

    Getting started is easy! Contact us to schedule an initial consultation. We'll discuss your goals, gather necessary content, and develop a custom strategy tailored to your needs.

  • What are your payment terms?

    Payments are due at the start of each month, with invoices to be paid within 7 days. For our digital products, payment is required upfront at the time of purchase.

  • Do you offer refunds or exchanges for digital products?

    No, we do not offer returns or exchanges for digital products. All sales of digital products are final.

  • Can I cancel my contract with Cosmo Social?

    After the initial 3-month contract, you can cancel with a 30-day notice. This provides flexibility if your needs change.

  • How can I contact you for support?

    You can contact us Monday to Friday, from 9 AM to 5 PM via email or phone. We’re here to help and support you with any questions or concerns.