FAQ
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What services does Cosmo Social offer?
We offer comprehensive marketing services including social media management, blog writing, email marketing, and e-commerce management. We also provide add-on services such as on-site content creation, TikTok management, rebranding, marketing strategy development, and website design on Squarespace.
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How do I get started with Cosmo Social?
Getting started is easy! Contact us to schedule an initial consultation. We'll discuss your goals, gather necessary content, and develop a custom strategy tailored to your needs.
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What are your payment terms?
Payments are due at the start of each month, with invoices to be paid within 7 days. For our digital products, payment is required upfront at the time of purchase.
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Do you offer refunds or exchanges for digital products?
No, we do not offer returns or exchanges for digital products. All sales of digital products are final.
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Can I cancel my contract with Cosmo Social?
After the initial 3-month contract, you can cancel with a 30-day notice. This provides flexibility if your needs change.
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How can I contact you for support?
You can contact us Monday to Friday, from 9 AM to 5 PM via email or phone. We’re here to help and support you with any questions or concerns.